Guest Service Representative

1 month ago


NC United States Nothing Bundt Cakes #318 Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes #318. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.


Key Responsibilities
  • Promptly greet and engage with guests, determining their interests and needs to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake offerings, including size and flavor profiles, pricing, and special promotions.
  • Suggest additional merchandise to complete a unique celebration, such as balloons, candles, and cards.
  • Process guest orders efficiently and accurately using our point-of-sale system and invite guests to join our email club for special promotions.
  • Uphold a clean and organized bakery presentation, including routine sweeping and dusting of surfaces.
  • Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures.

Requirements
  • Must be 16 years of age or older.
  • Previous guest service experience at a bakery, restaurant, or retail store is a plus.
  • Must be flexible in hours.

We offer a competitive hourly rate and a fun, fast-paced work environment. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply.



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