Guest Services Representative

4 weeks ago


OH United States Highgate Hotels Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Highgate Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with guest inquiries, provide information on hotel services and amenities, and make recommendations to enhance their stay.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Maintain a clean and organized work environment, adhering to hotel standards and protocols.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer

As a Guest Services Representative at Highgate Hotels, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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