Patient Experience Coordinator

17 hours ago


Seattle, Washington, United States Seattle Children's Full time
About Us

Seattle Children's is a leading pediatric and adolescent academic medical center serving Washington, Alaska, Montana, and Idaho. We're committed to delivering superior patient care, advancing new discoveries and treatments through pediatric research, and serving as the pediatric and adolescent academic medical center for our region.

We take pride in our Magnet designation and classification as one of America's best large employers by Forbes. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity, and Innovation.

Salary Information: $22.58 - $33.87 per hour (based on full-time employment). As a member of our team, you'll receive competitive compensation and benefits, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.

Job Description

The Patient Access Coordinator I is an essential part of the patient's pre-visit experience. This role involves collecting accurate patient information, coordinating patient encounters, and providing patient support services to ensure a positive, professional, and efficient experience.

Key responsibilities include registering patients and scheduling appointments, coordinating care with other services to minimize access delays, processing incoming referrals, and triaging patient telephone calls. You'll also have the opportunity to participate in strategic initiatives and hospital goal work.

Requirements

To be successful in this role, you'll need:

  • A high school diploma or equivalent
  • A minimum of two years' customer service and/or administrative support experience, and/or healthcare experience with/without scheduling and registration experience

You'll also need to complete Epic Training and obtain a passing score on the EUPA test within two weeks of starting work.

Benefits

We offer a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website.



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