Patient Care Coordinator
6 days ago
About the Role:
We are seeking a highly skilled Patient Care Coordinator to join our team at UnitedHealth Group. In this role, you will be responsible for coordinating patient care, checking in patients, scheduling appointments, answering billing questions, and managing patient medical records. Roles in this position may vary based on the size of the clinic(s).
Responsibilities:
• Applies knowledge and skills to activities that often vary from day to day
• Demonstrates a moderate level of knowledge and skills in own function
• Requires little assistance with standard and non-standard requests
• Solves routine problems on own
• Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed-upon deadlines
• Works with others as part of a team
• Assist physicians, as required, in coordination of care for patients
• Collaborates with Centralized Services to support patient needs
• Establishes and maintains relationships with service providers for patient's coordination of care
• Ensures work is being performed according to company policies, procedures, and standards
• Provides high-quality care and service excellence to our patients
• Performs other administrative and clerical duties as assigned
• Participates in a variety of department initiatives
• Ensures all OSHA, HIPAA, and other regulations are followed
• Follows proper reporting protocols for any compliance or incident reporting as needed
• Maintains strict patient and employee confidentiality
Why Work with Us:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Required Qualifications:
• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• 1+ years of Microsoft Office experience
What We Offer:
• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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