Customer Service Director

7 days ago


Rochester, New York, United States ROCHESTER CONVENTION CENTER MANAGEMENT CORP Full time

We are seeking a highly skilled Customer Service Director to join our team at Rochester Convention Center Management Corp.

The estimated salary for this position is between $60,000 and $80,000 per year, depending on experience.

Job Description:

The Sales Executive will be responsible for conducting day-to-day activities in the Sales Department, including account solicitation, negotiation of license agreements, and correspondence with clients.

Responsibilities:

  1. Work Monday through Friday from 8:30AM to 5PM and evenings and weekends as necessary.
  2. Travel as needed.
  3. Perform all sales-related functions in support of the basic marketing plan.
  4. Negotiate and initiate formal license agreements.
  5. Handle pre-event correspondence and meetings until such time as the account can be turned over to an event manager and the Food and Beverage Department.
  6. Pack large conventions with hotels where applicable.
  7. Represent The Center at various trade-related functions and conventions.
  8. Be knowledgeable of the basic concept of The Center and assist in the selling and marketing direction of this program.
  9. Acts as liaison with Visit Rochester (VR), VIC, and local hotels and suppliers by taking an active part in all facets of the industry.

Requirements:

  1. Minimum two (2) years' experience in a marketing or sales function, preferably in the Hospitality Industry.
  2. Associate degree in marketing, business or related field. Years of experience may be substituted for a degree.
  3. Ability to demonstrate an aptitude for developing marketing principles and techniques.
  4. Ability to communicate effectively.
  5. Computer skills in Microsoft Office, and Ungerboeck experience helpful.

Benefits:

This position offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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