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Customer Experience Specialist

2 months ago

Beverly Hills, California, United States Ermenegildo Zegna Holditalia S.p.A Full time
{"title": "Customer Advisor", "description": "About Zegna

Zegna is a leading global luxury menswear brand, recognized for its rich heritage and commitment to excellence. As a Customer Advisor, you will play a key role in delivering a memorable luxury shopping experience to our discerning customers.

Your Opportunity

As a Brand Ambassador, you will engage customers in the discovery of our heritage, creating an atmosphere of passion and enthusiasm for our collections. You will build relationships with customers, providing exceptional service and ensuring a seamless shopping experience.

Key Responsibilities
  • Provide personalized service to customers, ensuring their needs are met and exceeded.
  • Develop and maintain a deep understanding of our products, craftsmanship, and style evolution.
  • Utilize CRM software to manage customer interactions and preferences.
  • Collaborate with the store team to ensure customer and business needs are met.
  • Support the orientation of new staff and contribute to a positive store environment.
Requirements
  • Passion for delivering exceptional customer service.
  • Ability to self-learn and self-develop.
  • Proficient with digital technology and Apple products.
  • Excellent written and verbal communication skills.
About Us

Ermenegildo Zegna Holditalia S.p.A is a global luxury menswear brand, committed to excellence and customer satisfaction.

", "lang_code": "en-US"}