Customer Experience Ambassador

4 weeks ago


Beverly Hills, California, United States Ermenegildo Zegna N.V. Full time

About Ermenegildo Zegna N.V.

Ermenegildo Zegna N.V. is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service.

As a Customer Advisor, you will play a crucial role in delivering a memorable luxury shopping experience to our customers.

Your Key Responsibilities:

  • Provide exceptional customer service, ensuring a personalized and engaging experience for each customer.
  • Develop a deep understanding of our products, including fabrics, craftsmanship, and style evolution.
  • Utilize our CRM software to effectively manage customer relationships and preferences.
  • Collaborate with the store team to ensure seamless communication and a cohesive customer experience.
  • Participate in ongoing training and development to enhance your knowledge and skills.

Requirements:

  • Passionate and open-minded individual with excellent communication skills.
  • Ability to self-learn and self-develop, with a willingness to adapt to changing circumstances.
  • Proficient in digital technology, with experience using Apple products a plus.
  • Strong problem-solving skills, with a focus on delivering exceptional customer service.

What We Offer:

  • A competitive hourly rate, with opportunities for commission and bonuses.
  • A dynamic and supportive work environment, with ongoing training and development opportunities.
  • The chance to work with a leading luxury brand, delivering exceptional customer experiences and driving business growth.

Join our team and contribute to the success of Ermenegildo Zegna N.V.



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