Customer Experience Specialist

4 days ago


Beverly Hills, California, United States Ermenegildo Zegna N.V. Full time

About Ermenegildo Zegna N.V.

Ermenegildo Zegna N.V. is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service.

As a Customer Advisor, you will play a crucial role in delivering a memorable luxury shopping experience to our customers.

Your Key Responsibilities:

  • Provide exceptional customer service, ensuring a personalized and engaging experience for each customer.
  • Develop a deep understanding of our brand heritage, products, and craftsmanship to effectively communicate the value proposition to customers.
  • Collaborate with the store team to ensure seamless customer service and maximize sales through retail operational excellence.
  • Utilize digital technology to offer a complete and integrated luxury experience, including CRM software and company-provided tools.
  • Measure and analyze sales performance using Zegna customer service and sales KPIs.

Requirements:

  • Passionate and open-minded individual with excellent communication skills.
  • Ability to self-learn and self-develop, with a focus on delivering exceptional customer service.
  • Proficient with digital technology, including Apple products.
  • Familiarity with CRM software and customer service policies.

What We Offer:

A competitive hourly rate of $20-$25, plus commission, and opportunities for professional growth and development within a dynamic and innovative company.



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