Customer Experience Specialist
4 days ago
About Ermenegildo Zegna N.V.
Ermenegildo Zegna N.V. is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service.
As a Customer Advisor, you will play a crucial role in delivering a memorable luxury shopping experience to our customers.
Your Key Responsibilities:
- Provide exceptional customer service, ensuring a personalized and engaging experience for each customer.
- Develop a deep understanding of our brand heritage, products, and craftsmanship to effectively communicate the value proposition to customers.
- Collaborate with the store team to ensure seamless customer service and maximize sales through retail operational excellence.
- Utilize digital technology to offer a complete and integrated luxury experience, including CRM software and company-provided tools.
- Measure and analyze sales performance using Zegna customer service and sales KPIs.
Requirements:
- Passionate and open-minded individual with excellent communication skills.
- Ability to self-learn and self-develop, with a focus on delivering exceptional customer service.
- Proficient with digital technology, including Apple products.
- Familiarity with CRM software and customer service policies.
What We Offer:
A competitive hourly rate of $20-$25, plus commission, and opportunities for professional growth and development within a dynamic and innovative company.
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