Customer Service Representative

7 days ago


Beverly Hills, California, United States O'GARA Beverly Hills Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Specialist to join our team at O'GARA Beverly Hills. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, answering calls, and addressing the needs of our guests.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Answer and direct calls to the appropriate department or person, ensuring that guests receive the assistance they need.
  • Take detailed messages and relay information to guests, using their name whenever possible to build rapport.
  • Handle customer complaints effectively, escalating issues to management as needed.
  • Maintain a warm and welcoming environment for guests, answering their questions and providing assistance as needed.
Requirements and Qualifications
  • High school diploma or equivalent required.
  • Proficient in Microsoft Office and data entry experience.
  • Multi-line telephone experience and strong communication skills.
  • Professional appearance and disposition.
  • Fluent in English language.
  • Strong listening skills and ability to convey messages clearly and quickly.
  • Detail-oriented and problem-solving skills.
  • Outstanding customer service skills and ability to work as a team player.
Benefits
  • Health, dental, and vision coverage for employees.
  • 401K plan.
  • Paid time off.
  • Paid training and growth opportunities.
  • Employee vehicle purchase plan.
  • Discounts on products and services.
  • Long-term job security.

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.



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