Senior Customer Service Team Leader

2 weeks ago


San Leandro, California, United States Manpower Inc Full time

Position Overview: Our client, a prominent logistics and supply chain organization, is in search of a Senior Customer Service Team Leader to enhance their Last Mile department. This role requires a candidate with robust leadership capabilities, outstanding organizational skills, and a strong commitment to customer satisfaction, aligning seamlessly with the company’s values.


Key Responsibilities:

  • Oversee and coordinate the daily functions and activities of a customer service team to meet essential performance metrics.
  • Guide and mentor a group of customer service representatives to ensure high-quality customer interactions and retention rates.
  • Monitor and evaluate daily and weekly performance statistics for team members.
  • Identify and troubleshoot operational challenges, providing direction to resolve escalated customer issues.
  • Prepare and submit team reports as necessary, ensuring prompt follow-up on complex customer inquiries.

Qualifications:

  • At least 4 years of experience in a customer service capacity, including a minimum of 1 year in a leadership role.
  • Proficient in Microsoft Office Suite (Word, Excel, & Outlook).
  • Exceptional customer service skills with a proven ability to resolve issues efficiently.
  • Strong multitasking and organizational skills.
  • Ability to perform effectively under pressure while delivering solutions that surpass customer expectations.

Benefits:

  • Opportunity to lead a dedicated team driven by innovation.
  • Career progression opportunities within a dynamic and expanding organization.
  • Competitive hourly compensation with potential for advancement.
  • Supportive workplace culture focused on customer success.
  • Continuous professional development and training opportunities.

If this role aligns with your career aspirations, we encourage you to explore this opportunity further.


About ManpowerGroup: ManpowerGroup (NYSE: MAN) is a leading global workforce solutions provider, assisting organizations in navigating the evolving world of work by sourcing, assessing, developing, and managing talent. Our innovative solutions serve hundreds of thousands of organizations annually, delivering skilled talent while facilitating meaningful employment for millions across diverse industries. Our esteemed brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - create significant value for candidates and clients in over 75 countries, with a legacy of over 70 years. We are consistently recognized for our commitment to diversity and inclusion, earning accolades as a top workplace for Women, Inclusion, Equality, and Disability. In 2022, ManpowerGroup was honored as one of the World's Most Ethical Companies for the 13th consecutive year, affirming our status as the preferred brand for in-demand talent.



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