Client Support Specialist

2 weeks ago

Tulsa, Oklahoma, United States Alert 360 Full time
Position Overview Location Remote Employment Type Full Time Compensation $16.00 Hourly Work Schedule Flexible Role Summary

At Alert 360, we are deeply committed to delivering exceptional customer service and offering cutting-edge home automation and security solutions. Our dedication has earned us recognition as one of the premier employers in the region.

Key Responsibilities:

  • Manage customer accounts, address inquiries regarding equipment, billing, and payments, ensuring all customer needs are met.
  • Resolve customer issues effectively and maintain a calm demeanor in challenging situations.
  • Communicate clearly and professionally, both verbally and in writing.
  • Handle emails and calls promptly to resolve customer queries and service-related concerns.
  • Work autonomously to fulfill tasks and adhere to instructions with minimal oversight.
  • Contribute to innovative and positive solutions that enhance customer satisfaction and loyalty.

Preferred Skills and Experience:

  • Strong verbal communication skills with the ability to address individual customer needs in a professional manner.
  • Excellent interpersonal skills and previous experience in a customer service environment are advantageous.
  • Enjoy engaging with customers over the phone.
  • Ability to remain patient and manage stress effectively.
  • Proficient problem-solving abilities.
  • Sound decision-making skills while adhering to company policies.
  • Demonstrate politeness, empathy, and confidence in all interactions.
Qualifications

Requirements:

  • Minimum age of 18 years.
  • High School diploma or equivalent with 2 to 3 years of relevant experience.
  • Capability to sit and utilize computer and phone equipment for extended periods.
  • Deliver outstanding customer service to foster satisfaction and loyalty.
  • Aim for effective resolution of customer issues in a single interaction.
  • Typing proficiency of at least 30 words per minute with accuracy.
  • Adept at using multiple computer applications and databases simultaneously.
  • Exhibit excellent verbal and written communication skills.
  • Strong listening skills with an empathetic approach.
  • Willingness to engage in both inbound and outbound calls.
  • Ability to multitask efficiently.
  • Proficient in computer and Microsoft Office applications.
  • Attention to detail and organizational skills with effective follow-up.
  • Ability to think creatively and provide solutions on the spot.
  • Maintain a strong attendance record.
  • Open to constructive feedback and professional development.
  • Pre-employment assessments are mandatory.
  • Successful completion of background and drug screening is required.
  • Bilingual in English and Spanish is a plus.

Benefits:

Alert 360 is proud to offer a comprehensive benefits package, including:

  • Health insurance options for you and your family, covering medical, dental, and vision.
  • A generous paid time off policy starting at three weeks, increasing with tenure.
  • A 401-K plan with company matching contributions.
  • Disability, life, and accidental death insurance for financial protection.
  • Flexible spending accounts for healthcare and dependent care expenses.
  • Support for work-life balance through various programs, including tuition reimbursement and wellness initiatives.

At Alert 360, you will be part of a dynamic team dedicated to making a difference in the lives of our customers.

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