Marketing and Customer Service Director

5 days ago


La Grange, Illinois, United States M&M Quality Grinding Full time
Job Overview

M&M Quality Grinding is seeking a highly motivated and detail-oriented individual to fill the role of Marketing/Customer Service Lead. This position is crucial in driving our marketing efforts and fostering stronger customer relationships.

Key Responsibilities
  • Develop and execute marketing campaigns, including content creation, social media strategy, and promotional materials.
  • Oversee customer engagement efforts by responding to inquiries, resolving issues, and building positive client relationships.
  • Present marketing performance reports to management, highlighting campaign effectiveness and areas for improvement.
  • Manage customer interactions across various platforms, ensuring timely and accurate responses.
  • Collaborate with internal teams to align customer service initiatives with marketing strategies.
Requirements
  • Bachelor's degree in Marketing, Business, or a related field.
  • 2+ years of experience in marketing, customer service, or related roles.
  • Proficiency in social media management, content creation, and digital marketing tools.
  • Strong organizational and multitasking abilities.
  • Excellent communication skills, both written and verbal.
Benefits
  • Competitive salary based on experience.
  • Matching 401(k) contribution up to 5% after 90 days.
  • Paid Time-off and Nine (9) Paid Holidays.
  • Medical Insurance.
  • Dental Insurance.
  • Vision Insurance.


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