Senior HR Service Delivery Expert

5 days ago


Durham, North Carolina, United States International Business Machines Corporation - IBM Full time
Senior HR Customer Service Representative


The Senior HR Customer Service Representative plays a pivotal role in delivering exceptional service to employees, managers, and stakeholders by responding to inquiries, resolving issues, and providing insightful information on HR-related topics. This includes providing guidance on policies, procedures, and benefits, as well as facilitating communication between employees and management.


Key responsibilities include:

  • Providing timely and accurate responses to employee inquiries
  • Resolving complex HR-related issues through effective problem-solving and conflict resolution
  • Collaborating with HR teams to develop and implement service improvement initiatives
  • Staying up-to-date with HR policies, procedures, and best practices to provide expert advice and guidance


This role requires a strong understanding of HR principles, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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