Technical Support Professional

3 weeks ago


Fremont, California, United States A3 Staffing Solutions Full time
Job Overview

A3 Staffing Solutions is seeking a skilled Desktop Support Technician to join our team. As a key member of our support staff, you will provide top-notch technical assistance to clients in an enterprise environment.

This is a full-time position that requires 100% on-site presence from Monday to Friday, with working hours between 8:00 AM and 5:00 PM.

Responsibilities
  • Respond promptly to client support requests and contact clients to understand the nature of the issue.
  • Travel to client locations or establish remote connections to troubleshoot hardware and software problems.
  • Install and maintain computer hardware and peripherals, as well as operating systems and software.
  • Troubleshoot networking and connection issues, and advise clients on software or hardware upgrades.
  • Provide basic training on computer operation and management, and complete job reports and order supplies as needed.
What We Offer

We are committed to delivering exceptional services and professionals with proven work ethics and processes. Our company values include providing an exceptional client experience, delivering on commitments, building trust through integrity, and creating an environment that inspires innovation.

We estimate the salary for this position to be around $60,000 - $80,000 per annum, depending on qualifications and experience.



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