IT Support Professional

3 weeks ago


Fremont, California, United States Info Way Solutions Full time

About Info Way Solutions

We are a leading IT solutions provider, dedicated to delivering exceptional service to our clients. Our team of experts is passionate about technology and committed to excellence.

Estimated Salary

The estimated annual salary for this position is between $70,000 and $90,000, based on industry standards and location.

Job Summary

As an IT Support Professional at Info Way Solutions, you will be responsible for providing technical assistance and support to our clients. Your primary duties will include:

  • Responding to and resolving technical inquiries.
  • Providing help desk support via phone, email, or in-person.
  • Creating and submitting help desk tickets.
  • Assisting with testing new features and documenting business processes.

Essential Requirements

To succeed in this role, you will need:

  • Two years of experience in a help desk environment.
  • Strong technical skills, including SQL query writing and surveillance system experience.
  • Excellent communication and problem-solving skills.

Our Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary and bonus structure.
  • A generous health insurance plan.
  • A 401(k) retirement savings plan.


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