Patient Access Representative II OBGYN CMC
1 week ago
We are seeking a highly skilled and detail-oriented Patient Access Representative II to join our team at University Hospitals. As a key member of our healthcare team, you will provide comprehensive administrative support to our patients and staff, ensuring a seamless and efficient experience for all.
Key Responsibilities- Interview and register patients in a face-to-face setting or over the phone, ensuring accurate and timely data entry.
- Validate medical, demographic, insurance, financial, and business data to maintain master patient index integrity and create accurate claims.
- Prepare patient materials, including forms, labels, brochures, and surveys, to ensure a welcoming and informative experience.
- Maintain confidential health records, process physician orders, and schedule patients with precision and attention to detail.
- Identify and communicate the need for interpreter services to ensure effective patient communication.
- Provide patient education on third-party coverage and liabilities, ensuring patients understand their options and responsibilities.
- Communicate possible payment options and connect patients with financial counselors as needed.
- Collect, post, and balance co-pays, deductibles, and other patient payments with accuracy and efficiency.
- Perform additional support and backup functions within the department, providing cross-coverage as needed.
- Help mentor new hires, sharing your expertise and knowledge to ensure a smooth onboarding process.
- Maintain expertise in PAS legal and compliance requirements, incorporating principles into workflows to ensure seamless operations.
- Handle a wide range of patient inquiries regarding services and logistics, ensuring patients can access care with maximum throughput and minimal delay.
- Recruit and train patients to access My UH Care Personal Health Record, empowering them to take control of their healthcare.
- Exceed productivity and quality standards, consistently delivering high-quality results in a fast-paced environment.
- High School Equivalent/GED (Required) and Associate's Degree or progress towards degree (Preferred) and Medical Terminology (Preferred)
- 2+ years experience in patient registration, scheduling, banking, office, or related medical field using computers (Required)
- Bachelor's degree accepted in lieu of 1 year of work experience
- Basic knowledge of third-party payer and managed care insurance requirements
- Basic knowledge of medical terminology
- Demonstrated ability to use PCs and toggle between multiple applications, Microsoft Office suite, and general office equipment
- Experience using clinical computer systems
- Detail-oriented and organized, with good analytical and problem-solving ability
- Notable client service, communication, and relationship-building skills
- Ability to function independently and as a team player in a fast-paced environment
- Strong written and verbal communication skills and excellent spelling
- Professional demeanor
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%
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