IT Support Specialist for Managed Services

1 week ago


Allen, Texas, United States SolutionOne Full time
Job Title: IT Support Specialist for MSP

At SolutionOne, we are seeking a highly skilled and dedicated IT Support Specialist to join our team. As a key member of our managed services team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide exceptional technical support to clients via phone, email, and on-site visits
  • Troubleshoot and resolve complex technical issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless delivery of IT services
  • Develop and maintain comprehensive documentation of technical procedures and processes
  • Stay up-to-date with the latest technology trends and advancements in the IT industry

Requirements:

  • Proven experience in a similar role within an MSP environment
  • Proficiency in scripting and automation, particularly using PowerShell
  • Strong knowledge of RMM tools and consistent deployment practices
  • Proficiency in cybersecurity tools deployment, monitoring, and threat remediation
  • Proficiency in Microsoft Azure management
  • Solid experience with backup processes, including deployment, monitoring, test restores, and documentation
  • Strong organizational skills and attention to detail for maintaining comprehensive documentation
  • Excellent communication and training skills for developing and delivering internal training programs

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a talented and experienced team

How to Apply:

If you are a motivated and detail-oriented individual with a passion for IT, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.



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