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Technical Support Specialist

2 months ago

Allen, Texas, United States Motorola Solutions, Inc. Full time
Job Description

Motorola Solutions, Inc. is seeking a highly skilled Technical Support Engineer to join our Centralized Managed and Support Operations (CMSO) Critical Communications organization.

This role provides technical support and coordinates activities as part of the Carrier On-shore Support offering of our WAVE On Cloud Platform.

Responsibilities:
  • Provide 24x7 technical support for production mission critical carrier connected services within the United States.
  • Monitor and respond to system notifications and alerts, and support customer issues as they are received.
  • Provide on-call support to satisfy critical services agreed with the customer.
  • Monitor application performance and work with customers to resolve issues.
  • Conduct system analysis and configuration management.
  • Troubleshoot complex issues handling OS, Networking, Database in a cloud-based SaaS environment.
  • Document system knowledge in knowledge articles within our Service Now System.
  • Stay up-to-date with security and proactively identify, diagnose, and solve complex security issues.
Requirements:
  • 3+ years of experience in DevOps, Support or Product deployment.
  • Strong relationship building skills and communication skills.
  • Good customer service skills.
  • Experience with ticketing tools like ServiceDesk, Jira or Service Now.
  • Familiarity with Linux and UNIX systems and command line system administration.
  • Basic programming and scripting skills.
  • Demonstrated understanding of ITIL methodologies.
Benefits:
  • Incentive Bonus Plans.
  • Medical, Dental, Vision benefits.
  • 401K with Company Match.
  • 10 Paid Holidays.
  • Generous Paid Time Off Packages.
  • Employee Stock Purchase Plan.
  • Paid Parental & Family Leave.