Client Support Specialist

1 week ago


Lake Crystal, Minnesota, United States Gerber Collision & Glass Full time

Position Overview:

We are seeking a Client Support Specialist to become a vital part of our team. The Specialist will play a key role in providing outstanding customer assistance and administrative support to our Repair Facility Team.

Primary Responsibilities:

  • Consistently apply the WOW (Wow Operating Way) strategy.
  • Coordinate vehicle repair appointments utilizing the Daily Demand Capacity Planner and CCC One scheduling system.
  • Secure insurance assignments and essential repair authorization documents.
  • Assemble RO work packets for vehicle repairs.
  • Maintain detailed records of all interactions with customers and insurance partners.
  • Oversee car rental information and update relevant systems accordingly.
  • Track vehicle information through the ARMS system.

Qualifications:

  • High School Diploma or GED equivalent.
  • A minimum of 1 year of experience in a comparable role.
  • Experience in an auto body or related environment is preferred.

Skills and Competencies:

  • Proficient in multitasking within a dynamic environment.
  • Strong attention to detail and accuracy.
  • Excellent communication skills with a focus on customer service.

Additional Requirements:

  • Possession of a valid driver's license.

Benefits Offered:
Competitive compensation packages, Medical, Prescription Drug, Dental & Vision Insurance, 401(k) Retirement Plan, Short-Term Disability & Life Insurance, Paid Time Off & Holidays, Opportunities for Continuing Education.

Our organization is dedicated to promoting an inclusive and diverse workplace. We take pride in being an equal opportunity employer.



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