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Client Support Specialist

2 months ago

Maple Lake, Minnesota, United States Twin City Staffing Full time

We are looking for a committed and enthusiastic Customer Service Representative to become an integral part of our organization. This position plays a vital role in delivering outstanding service to our clients, partners, and vendors by managing inquiries, processing orders, and ensuring a seamless customer journey.

Location: Maple Lake, MN

Hours: 8 am - 4:30 pm, Monday - Friday

Wage: $18 - $20/hr. (DOE)

Benefits:

  • Competitive compensation
  • Opportunities for cross-training
  • Supportive work environment
  • Well-maintained facilities
  • Health insurance
  • Dental coverage
  • Vision care
  • $25,000 Company-Paid Life Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • 401K plan
Key Responsibilities:
  • Acquire a comprehensive understanding of our product offerings to deliver precise and effective customer assistance.
  • Serve as the primary point of contact for clients, business groups, dealers, and distributors.
  • Efficiently process sales orders while providing exceptional customer service.
  • Keep clients updated with timely shipping confirmations and order status notifications.
  • Manage warranty return requests with meticulous attention to detail.
  • Assist with technical inquiries related to product specifications.
  • Maintain clear and prompt communication with all stakeholders.
Qualifications:
  • High School Diploma, GED, or equivalent is required.
  • A minimum of 3 years of experience in customer service or account management.
  • Proficient in Microsoft Office applications, including Word and Excel.
Additional Information:

EOE: Twin City Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.