Client Support Specialist
2 weeks ago
Position Overview:
We are seeking a Client Support Specialist to become a vital part of our organization. This role is dedicated to providing outstanding customer assistance and administrative support to our Repair Facility Team.
Primary Duties:
- Consistently apply the WOW (Wow Operating Way) strategy.
- Coordinate vehicle repair schedules utilizing the Daily Demand Capacity Planner and CCC One scheduling system.
- Secure insurance assignments and necessary repair authorization documentation.
- Compile RO work packets for vehicle servicing.
- Maintain comprehensive records of all interactions with customers and insurance partners.
- Oversee car rental details and update systems as required.
- Track vehicle information using the ARMS system.
Qualifications:
- High School Diploma or GED equivalent.
- At least 1 year of experience in a comparable position.
- Preferred background in auto body or a related field.
Skills and Competencies:
- Capability to manage multiple tasks in a dynamic environment.
- Strong attention to detail and precision.
- Excellent communication skills with a focus on customer service.
Additional Information:
- Must possess a valid driver's license.
Employee Benefits:
Competitive compensation packages, Medical, Prescription Drug, Dental & Vision Insurance, 401(k) Retirement Plan, Short-Term Disability & Life Insurance, Paid Time Off & Holidays, Opportunities for Continuing Education.
Our organization is dedicated to promoting an inclusive and diverse workplace. We take pride in being an equal opportunity employer.
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