Front Desk Associate

4 days ago


Atlanta, Georgia, United States StepStone Hospitality Inc. Full time
Job Title: Friendly Full-Time PBX/Phone Receptionist

Earn an estimated $45,000 per year as a customer-focused Front Desk Associate at StepStone Hospitality Inc.

About the Role:

We are seeking a highly motivated and friendly individual to join our team as a Hotel Receptionist - Guest Services. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and internal stakeholders.

Key Responsibilities:

  • Greet customers immediately with a warm welcome and ensure a positive experience throughout their stay.
  • Answer hotel switchboard and transfer calls to guest rooms or other hotel facilities as requested.
  • Deal with telephone related requests from groups such as special extensions for calls, messages, etc.
  • Receive and relay messages to hotel guests and departments.
  • Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction.
  • Handle emergency procedures such as calling fire department, paramedics, police, etc.
  • Immediately alert hotel management via all communication avenues when an emergency occurs.

Requirements:

  • Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to accurately report information.
  • Ability to assist with various office tasks as needed.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings.

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