Front Desk Associate
4 days ago
Earn an estimated $45,000 per year as a customer-focused Front Desk Associate at StepStone Hospitality Inc.
About the Role:
We are seeking a highly motivated and friendly individual to join our team as a Hotel Receptionist - Guest Services. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and internal stakeholders.
Key Responsibilities:
- Greet customers immediately with a warm welcome and ensure a positive experience throughout their stay.
- Answer hotel switchboard and transfer calls to guest rooms or other hotel facilities as requested.
- Deal with telephone related requests from groups such as special extensions for calls, messages, etc.
- Receive and relay messages to hotel guests and departments.
- Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction.
- Handle emergency procedures such as calling fire department, paramedics, police, etc.
- Immediately alert hotel management via all communication avenues when an emergency occurs.
Requirements:
- Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
- Ability to accurately report information.
- Ability to assist with various office tasks as needed.
- Ability to scrupulously follow all StepStone and hotel policies and procedures.
- Attend required meetings.
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