Front Desk Representative

1 week ago


Atlanta, Georgia, United States Extended Stay ATL N Lake Full time
Job Summary

We are seeking a skilled Front Desk Agent to join our team at Extended Stay America - Atlanta - Northlake. As a Front Desk Agent, you will be responsible for delivering exceptional guest service, managing front desk operations, and maintaining a high level of customer satisfaction.

Responsibilities
  • Register guests, process payments, and handle check-ins and check-outs efficiently.
  • Respond to guest inquiries, resolve issues, and provide accurate information about hotel services, facilities, and local attractions.
  • Maintain a clean and organized work area, ensure accurate record-keeping, and adhere to hotel policies and procedures.
  • Collaborate with colleagues to achieve team goals, provide support during peak periods, and maintain a positive work environment.
Qualifications
  • Bachelor's degree in Hospitality, Business Administration, or related field preferred.
  • 1+ years of experience in hospitality, customer service, or a related field.
  • Excellent communication, problem-solving, and time management skills.
  • Able to work effectively in a fast-paced environment, multitask, and prioritize tasks efficiently.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.



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