Front Desk Operations Manager

3 weeks ago


Atlanta, Georgia, United States Hilton Atlanta Perimeter Full time

Hiring for a Front Desk Operations Manager at Hilton Atlanta Perimeter. Salary: $65,000 - $85,000 per year.

About the Role

We are seeking a skilled Front Desk Operations Manager to provide exceptional customer service and manage daily front desk operations. As a key member of our team, you will be responsible for supervising staff, handling guest inquiries, and ensuring high standards for customer satisfaction.

Key Responsibilities
  • Engage with hotel guests, resolve complaints, and handle phone calls in a professional manner.
  • Compile occupancy reports, financial information, and budget data for management review.
  • Manage front desk operations, supervise staff, and maintain a positive work environment.
Requirements
  • Bachelor's degree or equivalent certification required; hospitality experience preferred.
  • Excellent communication, leadership, and problem-solving skills necessary.
  • Proficiency in MS Office and bookkeeping a plus.


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