Patient Care Coordinator

7 days ago

Mill Creek, United States Optum Full time
About the Role

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Optum. As a key member of our clinical team, you will play a vital role in supporting the delivery of high-quality patient care.

Key Responsibilities
  • Manage inbound and outbound calls in a timely and efficient manner
  • Assist with submitting daily requests for referrals and authorizations
  • Schedule, reschedule, and coordinate patient appointments and tests according to office protocols
  • Meet or exceed performance measures established by the Practice Management Department
  • Provide exceptional customer service that aligns with Optum's service standards
  • Work with multiple service lines throughout the day to assist patients with appointments, medication refills, and insurance updates
  • Collaborate with providers and staff to ensure completeness of documentation for referrals and authorizations
  • Assemble patient information, including clinical background, insurance, and referral needs, according to referral guidelines
  • Serve as a point of contact for patients with questions and concerns
  • Ensure work is performed according to company policies, procedures, and standards
  • Provide high-quality care and service excellence to patients
  • Perform other administrative and clerical duties as assigned
  • Participate in department initiatives and ensure compliance with OSHA, HIPAA, and other regulations
Why Work for Optum?

At Optum, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. Our mission is to help people live healthier lives and make the health system work better for everyone.

Requirements
  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience
  • 1+ years of Microsoft Office experience
Preferred Qualifications
  • 1+ years of receptionist experience in a medical office
  • 1+ years of experience in a healthcare setting
  • Knowledge/understanding of CPT/ICD-10 coding
  • Independent means of transportation during work hours for job-related tasks
Soft Skills
  • Excellent communication skills and phone etiquette

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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