Patient Care Coordinator Associate

2 days ago

Mill Creek WA USA, United States Optum Full time

About Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone.

Job Summary

The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care, including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments, and scheduling of diagnostic and follow-up appointments.

Responsibilities

  • Greet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person.
  • Schedule and coordinate all patient appointments as directed.
  • Maintain an organized and clean work area, free of clutter.
  • Prepare all documentation and records with accuracy as directed or necessary for the patient's care.
  • Meet or exceed the performance measures established by the Practice Management Dept.
  • Order and maintain the inventory, and stock in the area according to the policies and procedures established by the Practice Management Dept. and Central Supply.
  • Follow established policy and procedures related to the position.
  • Participate and contribute in a team-based environment.
  • Maintain a team supportive attendance record.
  • Follow OSHA/WISHA (including usage of PPE) guidelines.
  • Follow HIPAA regulations.
  • Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations.

What We Offer

At Optum, we offer a comprehensive benefits package, including competitive base pay, paid time off, medical plan options, dental, vision, life and AD&D insurance, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits.

Requirements

  • High School Diploma/GED (or higher).
  • 1+ years of customer service experience with strong communication skills both in person and via phone.
  • 1+ years of Microsoft Office experience.

Preferred Qualifications

  • Experience working in the healthcare industry.
  • Knowledge of medical terminology.

Location

15418 Main Street #200, Mill Creek, WA

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