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Patient Care Coordinator Associate

2 months ago

Oak Creek, Wisconsin, United States Optum Full time
About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Key Responsibilities:

  • Greet visitors and patients in person, or communicate by telephone or video conferencing, upholding excellent customer service
  • Enter and update patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
  • Obtain appropriate applications and forms, confirming signatures are on file. Photocopy/scan documents as needed
  • Provide patients with financial responsibility information and collect patient liabilities, document amount in the appropriate fields, and balance the cash box daily
  • Work with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
  • Provide wayfinding instructions and assist with hospital information as requested
  • Coordinate patient admission needs, bed assignments, and tracking boards where applicable
  • Meet or exceed audit accuracy standards. Work worklists and error reports timely, and proactively seek assistance to resolve as needed

What We Offer:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Requirements:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience in an office setting or professional work environment
  • Basic level of proficiency in Microsoft Office Products
  • Must be 18 years of age or older

Preferred Qualifications:

  • Experience in a medical office or hospital admitting/registration office
  • Knowledge of medical terminology
  • Experience with electronic medical records system

Soft Skills:

  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast-paced environments