Automotive Service Operations Manager

2 weeks ago

Rice Lake, United States Don Johnson Auto Group Full time
Position Overview

About Us: Immerse yourself in a workplace where dedication meets community spirit. At Don Johnson Auto Group, we pride ourselves on being more than just an automotive service provider; we are a family-oriented establishment recognized for our commitment to excellence. Our accolades include being named the 2018 Wisconsin Family Business of the Year and a spot among the top 100 'Best Dealerships to Work For' by Automotive News.

Our Unique Environment: As a proud fifth-generation family enterprise, we prioritize relationships over transactions. Our culture is built on inclusivity, community involvement, and honoring the unique stories of each team member. We operate under the Entrepreneurial Operating System (EOS), which fosters clarity and alignment throughout our organization.

The Don Johnson Philosophy: Discover the 30 Core Principles that define our exceptional culture, known as 'The Don Johnson Philosophy.' Here, your contributions are valued, and you play a vital role in our legacy.

What We Offer:

  • Work-Life Balance: Enjoy a family-friendly schedule with paid holidays and personal time off.
  • Health Benefits: Comprehensive health, vision, and dental insurance, along with supplemental coverage options.
  • Professional Development: Participate in training and certification programs, with opportunities for no-cost college degrees for you and your family.
  • Recognition and Rewards: Experience a vibrant work culture with monthly team gatherings, automotive discounts, and special pricing with major carriers.
  • Career Growth: Unlock your potential with various advancement opportunities and state-of-the-art facilities.
  • Open Leadership: Benefit from transparent management practices that encourage open communication.
  • Financial Benefits: Enjoy direct deposit payroll, a company-funded retirement plan, and discounts on various services.

Become part of a workplace where you are not just an employee but a valued member of our family. Together, we can shape the future of automotive service.

Key Responsibilities:

  • Strategic Direction: Establish ambitious targets for the service department and ensure they are met or exceeded.
  • Team Development: Recruit, train, and motivate a high-performing team. Cultivate a culture of excellence through ongoing performance evaluations and constructive feedback.
  • Compliance Management: Ensure adherence to reporting systems and manufacturer standards, maintaining compliance at all times.
  • Productivity Management: Oversee daily technician productivity and manage payroll records to enhance operational efficiency.
  • Quality Assurance: Review repair orders for accuracy and compliance before warranty submissions.
  • Customer Engagement: Foster strong relationships with customers, encouraging repeat business through exceptional service.
  • Service Quality: Ensure the highest standards of service repairs to minimize comebacks and maximize customer satisfaction.
  • Facility Oversight: Maintain a clean and welcoming environment in both work and waiting areas.
  • Industry Collaboration: Serve as the primary liaison for factory representatives, ensuring effective partnerships.
  • Tool Inventory Management: Carefully manage the inventory of special tools, ensuring availability when needed.

Your Vision. Our Path. Together, We Achieve Success.

Qualifications:

  • Experience: At least 5 years in automotive service management.
  • Education: Bachelor's degree in Business, Automotive Technology, or a related field is preferred.

Technical Expertise:

  • Thorough understanding of vehicle maintenance and repair processes.
  • Proficient in using diagnostic tools and service equipment.

Leadership Skills:

  • Demonstrated leadership capabilities with experience managing a team of technicians and service advisors.
  • Ability to create and implement effective training programs.

Customer Service Orientation:

  • Dedication to providing outstanding customer service.
  • Ability to address customer concerns and resolve issues effectively.

Financial Management:

  • Skilled in budgeting, financial analysis, and cost management.
  • Experience in inventory management and parts procurement.

Communication Proficiency:

  • Excellent verbal and written communication skills.
  • Ability to present information effectively to various stakeholders.

Technical Skills:

  • Familiarity with dealership management systems and service scheduling software.
  • Competency in Microsoft Office Suite (Word, Excel, PowerPoint).

Analytical Skills:

  • Strong problem-solving abilities.
  • Capability to diagnose and resolve technical and operational challenges efficiently.

Regulatory Awareness:

  • Understanding of automotive industry regulations and compliance standards.
  • Ability to ensure all service practices meet legal requirements.

Personal Attributes:

  • High integrity and professional ethics.
  • Strong organizational skills and attention to detail.

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