Automotive Service Operations Manager

2 weeks ago


Rice Lake, Wisconsin, United States Don Johnson Motors Inc Full time

Position Type:

Full-time

About Us: At Don Johnson Motors, we foster a culture where enthusiasm aligns with purpose. We are not merely an automotive dealership; we are a family-oriented community that values each member's contributions. Our commitment to excellence has been recognized with the 2018 Wisconsin Family Business of the Year award and our ranking among the top 100 'Best Dealerships to Work For' by Automotive News. We provide a vibrant work environment that acknowledges your efforts with competitive compensation, extensive benefits, and numerous opportunities for professional growth.

Our Unique Culture: As a proud fifth-generation family enterprise, we prioritize relationships over transactions. Our dedication to inclusivity, community involvement, and celebrating every team member's journey distinguishes us in the industry. We operate on the Entrepreneurial Operating System (EOS), ensuring clarity and alignment at every level of our organization.

The Don Johnson Philosophy: Explore the 30 Fundamentals that define our distinctive culture, known as 'The Don Johnson Way.' Become part of a legacy where your input truly matters.

What We Offer:

  • Work-Life Balance: Enjoy a family-friendly schedule with paid holidays and personal leave.
  • Health & Wellness: Comprehensive health, vision, and dental plans, along with supplemental insurance options.
  • Professional Development: Receive compensation for training and certification programs. Access no-cost college degrees for you and your family.
  • Recognition & Rewards: Experience a fun, family-oriented atmosphere with monthly team lunches, automotive discounts, and preferred pricing with major carriers.
  • Career Growth: Unlock your potential with various advancement opportunities and modern facilities.
  • Open Leadership: Benefit from our transparent management practices.
  • Financial Benefits: Enjoy direct deposit payroll, a company-funded retirement plan, and discounts on various services.
Become part of a team where you are more than just an employee; you are family.

Key Responsibilities:
  • Strategic Development: Establish ambitious goals for the service department, ensuring they are met and surpassed.
  • Team Development: Recruit, train, and motivate a high-performing team. Cultivate a culture of excellence through regular evaluations and constructive feedback.
  • Compliance Management: Ensure adherence to reporting systems and manufacturer guidelines, maintaining compliance and awareness.
  • Efficiency Monitoring: Oversee daily technician productivity and manage payroll records to enhance operational efficiency.
  • Quality Assurance: Review repair orders for accuracy and compliance before warranty submissions.
  • Client Relations: Foster strong relationships with clients, promoting repeat business and referrals through outstanding service.
  • Service Quality: Ensure the highest standards of service repairs to minimize comebacks and maximize client satisfaction.
  • Facility Upkeep: Maintain a clean and welcoming environment in both work and waiting areas.
  • Industry Representation: Serve as the primary liaison for factory representatives, ensuring a productive partnership.
  • Tool Management: Oversee the inventory of special tools, ensuring they are always available and in good condition.
Your Vision. Our Path. Let's Achieve Success Together.

Qualifications:
  • Experience: Minimum of 5 years in automotive service management.
  • Education: Bachelor's degree in Business, Automotive Technology, or a related field is preferred.
Technical Expertise:
  • Thorough understanding of vehicle maintenance and repair processes.
  • Proficiency with diagnostic tools and service equipment.
Leadership Skills:
  • Strong leadership capabilities with experience managing technicians and service advisors.
  • Ability to create and implement effective training programs.
Customer Service:
  • Dedication to providing exceptional customer service.
  • Ability to address and resolve customer concerns promptly.
Financial Skills:
  • Proficient in budgeting, financial analysis, and cost management.
  • Experience with inventory management and parts procurement.
Communication:
  • Excellent verbal and written communication abilities.
  • Capability to present information effectively to various stakeholders.
Technical Proficiency:
  • Familiarity with dealership management systems and service scheduling software.
  • Competence in using Microsoft Office Suite (Word, Excel, PowerPoint).
Analytical Skills:
  • Strong analytical and problem-solving abilities.
  • Capacity to diagnose and resolve technical and operational challenges efficiently.
Regulatory Knowledge:
  • Understanding of automotive industry regulations and compliance standards.
  • Ability to ensure all service practices comply with legal requirements.
Personal Attributes:
  • High integrity and professional ethics.
  • Strong organizational skills and attention to detail.


  • Rice Lake, Wisconsin, United States Link Motors Full time

    Company Overview Link Motors is dedicated to building a remarkable team and is continuously seeking talented individuals. If you have considered a career in the automotive sector, we invite you to explore this opportunity with us. We offer a competitive weekly salary along with a generous monthly incentive and bonus structure. This is a Full-Time position,...


  • Rice Lake, Wisconsin, United States Link Motors Full time

    Link Motors is seeking skilled Automotive Service Specialists to join our dynamic team. We have a steady flow of work and are eager to welcome dedicated individuals. While Ford Certification is advantageous, we value motivation and are committed to assisting you in achieving this certification. Compensation will be commensurate with experience.Benefits...


  • Rice Lake, Wisconsin, United States Don Johnson Auto Group Full time

    Job OverviewWhy Choose Us? At Don Johnson Auto Group, we foster a culture where enthusiasm meets mission. Our establishment is more than just a workplace; it’s a community where every individual is appreciated and empowered. Recognized as the 2018 Wisconsin Family Business of the Year and featured among the top 100 "Best Dealerships to Work For" by...


  • Rice Lake, Wisconsin, United States Don Johnson Auto Group Full time

    Job OverviewAbout Us: At Don Johnson Auto Group, we foster a culture where enthusiasm meets dedication. Recognized as the 2018 Wisconsin Family Business of the Year, we pride ourselves on being a community that values each member. Our commitment to excellence has placed us among the top 100 'Best Dealerships to Work For' as highlighted by Automotive News. We...


  • Rice Lake, Wisconsin, United States Don Johnson Auto Group Full time

    Job OverviewWhy Choose Us? Immerse yourself in a workplace where enthusiasm meets mission. At Don Johnson Auto Group, we pride ourselves on being more than just a job; we are a family where every member is appreciated and empowered. Our commitment to excellence has earned us accolades such as the 2018 Wisconsin Family Business of the Year and recognition...


  • Rice Lake, Wisconsin, United States Link Ford Lincoln and RV Full time

    Join Our Team at Link Ford Lincoln and RV!Link Ford Lincoln and RV is on the lookout for dedicated sales professionals to enhance our dynamic team. As a growing organization, we are eager to find the right individuals to help us meet the increasing demand for our services. We offer comprehensive training for the right candidates, along with a...


  • Rice Lake, Wisconsin, United States Walmart Full time

    Job SummaryThis is a leadership role that oversees the daily operations of a Walmart store. The ideal candidate will have a strong background in retail management, with experience in leading teams and driving sales growth.Key ResponsibilitiesDirects and guides store managers and associates on customer service approaches and techniques.Ensures customer needs,...


  • Rice Lake, Wisconsin, United States Link Motors & RV Full time

    The Link Motors & RV organization is seeking a highly skilled Internet Operations Manager to join our team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our networks and systems.Key Responsibilities:Ensure the constant operability of all networks at all locations.Troubleshoot and repair network...


  • Rice Lake, Wisconsin, United States Benedict Sales and Service Full time

    Job SummaryBenedict Sales & Service, Inc. is seeking a highly skilled Service Technician HVAC-R Specialist to join our team. As a Service Technician at Benedict's, you will have the opportunity to work on a variety of commercial mechanical equipment, including refrigeration, HVAC, ventilation systems, and commercial food service equipment.Key...


  • Rice Lake, Wisconsin, United States Goodwill Industries of North Central Wisconsin Full time

    Position Overview:As a Team Operations Supervisor, you will play a crucial role in overseeing daily operations during your assigned shift. Your leadership will ensure that team members are guided effectively, fostering a productive work environment.Key Responsibilities:- Provide direction and support to team members, enhancing their skills through effective...


  • Rice Lake, Wisconsin, United States Associated Banc-Corp Full time

    Join Associated Banc-Corp as a Branch Operations LeaderAt Associated Bank, we are dedicated to fostering an inclusive environment where diverse perspectives are not only welcomed but are seen as essential to our success.If you are looking for a workplace that encourages your professional growth and development, Associated Bank could be the ideal fit for...


  • Rice Lake, Wisconsin, United States Don Johnson Auto Group Full time

    Position OverviewAbout Us: At Don Johnson Auto Group, we foster a workplace where enthusiasm meets mission. Our organization is not merely a job; it’s a family where each member is appreciated and empowered. Our dedication to excellence has garnered us recognition as the 2018 Wisconsin Family Business of the Year and a spot among the top 100 'Best...


  • Rice Lake, Wisconsin, United States US LBM Holdings LLC Full time

    US LBM Holdings, a collective of Arrow Building Center, Lampert Lumber, and Lyman Lumber Companies, is dedicated to delivering a comprehensive selection of construction materials to industry professionals. We pride ourselves on merging our extensive national reach with the personalized service and expertise that our local brands offer. As a company that...


  • Rice Lake, Wisconsin, United States Viking Coca-Cola Full time

    Are you an enthusiastic sales professional ready to lead in the East Region? Viking Coca-Cola is on the lookout for a Full Time Regional Sales Manager to enhance our team. In this pivotal role, you will have the exciting chance to drive sales initiatives, formulate strategic plans, and guide a dedicated team towards achieving remarkable results.Your creative...

  • Bank Manager

    2 days ago


    Rice Lake, Wisconsin, United States The Judge Group Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our branch operations and drive business growth. As a key member of our team, you will be responsible for providing exceptional customer service, managing branch staff, and implementing strategies to achieve sales and operational objectives.Key ResponsibilitiesLeadership and...


  • Rice Lake, Wisconsin, United States Goodwill Industries of North Central Wisconsin Full time

    Production SpecialistAs a vital member of our team, you will:Deliver outstanding customer service by managing both new and donated goods with utmost care and appreciation for our patrons.Achieve production goals under the guidance of a team leader, which includes the efficient rotation of items at our Outlet.Demonstrate proficiency in production processes,...


  • Rice Lake, Wisconsin, United States Quanex Full time

    Job SummaryWe are seeking a highly skilled Production Supervisor to join our team at Quanex. As a key member of our operations team, you will be responsible for overseeing the production process, ensuring efficiency and quality, and driving continuous improvement.Key ResponsibilitiesProduction Oversight: Monitor and control production workflows, identifying...


  • Rice Lake, Wisconsin, United States Viking Coca-Cola Full time

    Are you an enthusiastic sales professional ready to lead in the East Region? Viking Coca-Cola is on the lookout for a Full Time Regional Sales Manager to become a vital part of our team. In this pivotal role, you will have the exciting chance to enhance sales performance, craft innovative strategies, and guide a dedicated team towards success.Your creative...


  • Rice Lake, Wisconsin, United States Goodwill Industries of North Central Wisconsin Full time

    Role Overview:As a pivotal member of our retail management team, the Shift Leader is responsible for overseeing daily operations during assigned shifts. This role involves providing essential support to team members and ensuring a smooth workflow.Key Responsibilities:1. Offer guidance and mentorship to team members, enhancing their skills through effective...


  • Rice Lake, Wisconsin, United States Taco Johns of Wisconsin Full time

    Position OverviewTaco John's of Wisconsin is seeking enthusiastic food service crew members to join our dynamic team. We offer both part-time and full-time positions with flexible scheduling options.If you thrive in a lively atmosphere and appreciate a supportive management team that fosters a positive work culture, this opportunity is ideal for you.Key...