Service Department Manager

4 weeks ago

Rice Lake, United States Don Johnson Auto Group Full time
Job DescriptionJob DescriptionDescription:

Why Us? Dive into a culture where passion meets purpose. Don Johnson Motors isn't just a workplace—it's a community where you're valued and empowered. Our team’s excellence has earned us the 2018 Wisconsin Family Business of the Year and placed us among the top 100 "Best Dealerships to Work For," as recognized by Automotive News. We offer a dynamic environment that rewards your contributions with competitive pay, comprehensive benefits, and countless pathways to shape your future.

Unique Culture: As a fifth-generation family business, we're not just about cars; we're about connections. Our commitment to inclusivity, community engagement, and celebrating every team member's story is what makes us stand out. Plus, we run on the Entrepreneurial Operating System (EOS), ensuring clarity, alignment, and execution across all levels.

The Don Johnson Way: Discover the 30 Fundamentals that underpin our unique culture, known as "The Don Johnson Way," at www.donjohnsonmotors.com/the-don-johnson-way.html. Be part of a legacy where your contribution makes a difference

What You Gain:

  • Flexibility & Balance: Embrace a family-oriented schedule with paid holidays and personal leave.
  • Health & Wellness: Comprehensive health, vision, dental plans, and supplemental insurance.
  • Growth & Learning: Get paid to learn with training and certification classes. Explore no-cost college degrees for you and your family.
  • Rewards & Recognition: Enjoy fun and family vibes with monthly team lunches, automotive discounts, and preferred pricing with Verizon and AT&T.
  • Career Advancement: Unlock your potential with growth opportunities and modern facilities.
  • Transparent Leadership: Experience our open-door and open-book management.
  • Financial Security: Benefit from direct deposit payroll, a company-funded 401K, and discounts on various services.

Join a team where you're more than an employee—you're family. Let's drive the future together.

Essential Duties and Responsibilities:

  • Strategic Planning: Set ambitious goals and objectives, ensuring our service department meets and exceeds them.
  • Team Leadership: Hire, train, and inspire a top-notch team. Foster a culture of excellence through regular performance reviews and constructive feedback.
  • Compliance & Reporting: Stay on top of required reporting systems and manufacturer guidelines, ensuring we're always compliant and informed.
  • Productivity Oversight: Monitor daily technician productivity and manage payroll records to maximize efficiency.
  • Quality Control: Review all repair orders for accuracy and adherence to expectations before warranty submissions.
  • Guest Relations: Build and maintain strong relationships with guests, encouraging repeat business and referrals through exceptional service.
  • Service Excellence: Guarantee the highest quality of service repairs to eliminate comebacks and enhance guest satisfaction.
  • Facility Maintenance: Keep the work and waiting areas pristine, making our dealership a welcoming place for everyone.
  • Industry Liaison: Act as the primary contact for factory representatives, ensuring a productive partnership.
  • Tool Management: Manage special tools inventory carefully, ensuring they’re always ready and available.


Your Drive. Our Direction. Let's Succeed Together.


Requirements:

Experience and Education:

  • Minimum of 5 years in automotive service management.
  • Bachelor's degree in Business, Automotive Technology, or related field preferred.

Technical Knowledge:

  • Comprehensive understanding of vehicle maintenance and repair procedures.
  • Proficiency with diagnostic tools and service equipment.

Leadership and Management:

  • Strong leadership skills with experience managing a team of technicians and service advisors.
  • Ability to develop and implement effective training programs.

Guest Service:

  • Commitment to delivering exceptional guest service.
  • Ability to handle guest concerns and resolve issues promptly.

Financial Acumen:

  • Proficient in budgeting, financial analysis, and cost control.
  • Experience with inventory management and parts ordering.

Communication Skills:

  • Excellent verbal and written communication skills.
  • Ability to effectively present information to various stakeholders.

Technical Proficiency:

  • Familiarity with dealership management systems and service scheduling software.
  • Competency in using Microsoft Office Suite (Word, Excel, PowerPoint).

Problem-Solving:

  • Strong analytical and problem-solving skills.
  • Ability to diagnose and address technical and operational issues efficiently.

Regulatory Knowledge:

  • Understanding of automotive industry regulations and compliance standards.
  • Ability to ensure all service practices adhere to legal requirements.

Personal Attributes:

  • High level of integrity and professional ethics.
  • Strong organizational skills and attention to detail.







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