IT Support Technician

2 weeks ago


Williamsville, Illinois, United States StandardAero Full time
Elevate Your Career in Aviation

At StandardAero, we believe in fostering a workplace where every individual is valued and empowered. As part of our commitment to excellence, we provide a safe and organized environment equipped with the necessary tools to address challenges effectively.

Your Role:
As an IT Support Technician, you will be responsible for the installation, configuration, testing, troubleshooting, repair, and maintenance of personal computers, printers, barcode readers, local area networks (LANs), and associated software and hardware to ensure operational efficiency.

Key Responsibilities:
  • Receive and install PC hardware and peripheral components, including monitors, keyboards, and printers.
  • Load specified software packages, such as operating systems and applications, following company protocols.
  • Conduct advanced troubleshooting in person and via phone, diagnosing hardware and software issues.
  • Coordinate repairs of personal computers and peripherals with major manufacturers to ensure warranty compliance.
  • Manage the telecommunications systems, including Call Management (CMS) and Voice Messaging systems (VMS).
  • Collaborate with telecommunication service providers to resolve functional issues and system outages.
  • Oversee daily operations of local/wide area network systems, including user setup and hardware installation.
  • Maintain an inventory database for personal computers and telecommunication equipment, ensuring compliance with software licenses.
  • Monitor system performance and provide recommendations for enhancements.

Essential Skills:
  • Authorization to work in the United States.
  • High School diploma or GED equivalent.
  • Experience with JIRA service desk or similar for incident management.
  • Familiarity with Microsoft Office products and Windows-based systems.
  • Knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP.
  • Experience with PC hardware setup and configuration.
  • Strong analytical and problem-solving abilities.
  • Effective communication and organizational skills.

Benefits:
  • Comprehensive Healthcare
  • 401(k) with company match
  • Paid Time Off from day one
  • Bonus opportunities
  • Flexible Spending Accounts
  • Disability Insurance
  • Life Insurance
  • Learning and Development opportunities

About StandardAero:
Since 1911, StandardAero has set the standard for excellence in MRO services and tailored solutions within the aerospace sector. Our culture of inclusivity and continuous learning empowers our team to reach their full potential and support our customers' missions globally. We are committed to providing equal employment opportunities and fostering a diverse and supportive work environment.

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