Customer Service Specialist

1 week ago


Laredo, Texas, United States Powell Watson Automotive Group Full time
Position Overview

Role Summary

Utilize your exceptional interpersonal skills to create a welcoming environment for clients. At Powell Watson Automotive Group, we seek more than just a Service Advisor; we are looking for a professional who excels in customer engagement—someone who can seamlessly manage client interactions while coordinating service appointments and facilitating communication between our clients and technical staff.

Key Responsibilities

A typical day in this role may involve:

  • Monitoring the progress of ongoing repair orders throughout the day, ensuring the team is informed of approvals and any delays.
  • Acquiring the necessary knowledge regarding warranty coverage for each vehicle brand.
  • Overseeing the journey of new and pre-owned vehicles through the reconditioning process.
  • Collaborating with service vendors to ensure timely completion of necessary work.
  • Managing and submitting documentation for Certified Preowned vehicles.
  • Finalizing and closing service tickets, alerting management when vehicles are ready for sale.
  • Aiming to meet the established performance metrics for each repair order and reconditioning turnaround time.

Compensation Structure

Compensation is determined by experience and aligns with industry standards for leading organizations.

Employee Benefits

We offer a comprehensive benefits package that includes medical and dental coverage, a 401K retirement savings plan, paid vacation, holidays, and sick leave, as well as company-sponsored continuing education and training. Our organization is committed to equal employment opportunities for all employees, promoting and compensating based on individual merit and potential for growth, without discrimination based on race, color, religion, gender, national origin, age, marital status, disability, or citizenship, along with other classifications protected by applicable laws.

About Powell Watson Automotive Group

We recognize that our employees are our most valuable asset. We treat each team member with respect and value their contributions to our success. Our commitment extends beyond ongoing training; we also reward exceptional performance through bonus and commission programs. As a family-owned and operated business, we pride ourselves on our modern facilities and our dedication to fostering employee success.

If this opportunity resonates with you, we encourage you to explore your potential with us.



  • Laredo, Texas, United States Tivly Full time

    Job Type:Full-timeCompany Overview:Tivly is a rapidly expanding and profitable insurtech organization that connects enterprises with tailored insurance solutions. By merging a premier call center with an innovative content and customer management platform, we effectively deliver qualified new clients to our partners while aligning businesses with insurance...


  • Laredo, Texas, United States RemoteWorker US Full time

    Position Overview:The Remote Bilingual Customer Service Specialist operates in a dynamic and fast-paced setting, managing both incoming and outgoing calls (no cold calling) for clients seeking commercial insurance quotes tailored for their small enterprises.Key Responsibilities:1. Handle a substantial volume of inbound and outbound communications regarding...


  • Laredo, Texas, United States Powell Watson Automotive Group Full time

    Position OverviewRole SummaryUtilize your exceptional interpersonal skills to create a welcoming environment for customers. If you excel at ensuring client satisfaction and can effectively manage their needs, Powell Watson Automotive Group may be the ideal place for your career. We seek more than just a Service Advisor; we are looking for a professional who...


  • Laredo, Texas, United States Powell Watson Automotive Group Full time

    Job OverviewPosition SummaryUtilize your exceptional interpersonal skills to enhance customer satisfaction. If you excel at making clients feel valued and assured that their needs are addressed, then Powell Watson Automotive Group could be the ideal place for your next career move. We seek more than just a Service Advisor; we are looking for a professional...


  • Laredo, Texas, United States United States Cold Storage Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Account Specialist to join our team at United States Cold Storage. As a key member of our Customer Service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProcess cross-docks and manage...


  • Laredo, Texas, United States Laredo BSL Inc Full time

    Position Title: Customs Classification SpecialistThis role necessitates a Bachelor's degree in Commerce, International Relations, or a related field. The preferred candidate should exhibit qualities of teamwork, proactivity, responsibility, and adaptability regarding work hours.Proficiency in customs regulations is crucial, encompassing an understanding of...


  • Laredo, Texas, United States Tivly Full time

    Job Type:Full-timePosition Overview:Tivly is a rapidly expanding and profitable insurtech organization that connects enterprises with tailored insurance solutions. By integrating a premier call center with an innovative content and customer management platform, we effectively deliver qualified new clients to our partners while aligning businesses with...


  • Laredo, Texas, United States Tivly Full time

    Job Type:Full-timeCompany Overview:Tivly is a rapidly expanding and profitable insurtech firm that connects enterprises with tailored insurance solutions. By integrating a top-tier call center with an innovative content and customer management platform, we facilitate the delivery of qualified new clients to our partners while aligning businesses with...


  • Laredo, Texas, United States RemoteWorker US Full time

    Position Overview:The Bilingual Customer Support Specialist operates in a dynamic, high-volume environment, managing both incoming and outgoing calls (no cold calling) for clients seeking commercial insurance quotes tailored for their small enterprises.Key Responsibilities:Handle a significant volume of inbound and outbound communications regarding...


  • Laredo, Texas, United States Charlie Clark Auto Group Full time

    Position OverviewAre you skilled in automotive technology and enjoy troubleshooting complex issues? We are in search of a detail-oriented Automotive Service Specialist to join our dynamic team at Charlie Clark Auto Group. Our ideal candidate possesses a strong understanding of vehicle electrical systems and computer diagnostics, ensuring accurate repairs and...

  • Sales Associate

    4 days ago


    Laredo, Texas, United States Carter'sOshKosh Full time

    About UsCarter's/OshKosh is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. Our company values a close-knit culture, investing in our teams with training and development programs to ensure success.Job SummaryWe are seeking a Sales Associate - Customer Experience Specialist to join our team. As a...


  • Laredo, Texas, United States PCSI Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Janitorial Services Specialist to join our team at PCSI. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and organization of our facilities, maintaining a safe and healthy environment for our employees and visitors.Key...


  • Laredo, Texas, United States Skechers U.S.A. Full time

    About the RoleSkechers U.S.A. is seeking a highly skilled and customer-focused Retail Product Specialist to join our team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a clean and organized store environment.Main ResponsibilitiesCustomer Service: Provide...


  • Laredo, Texas, United States Professional Contract Services Inc Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Janitorial Services Specialist to join our team at Professional Contract Services Inc. As a Janitorial Services Specialist, you will be responsible for maintaining the cleanliness and organization of our facilities, ensuring a safe and healthy environment for our employees and visitors.Key...


  • Laredo, Texas, United States Domino's Pizza LLC Full time

    We are seeking a talented individual to join our team at Domino's Pizza LLC as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Provide prompt and courteous service to customers...


  • Laredo, Texas, United States Lone Star Distributions Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our sales team at Lone Star Distributions. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Generate sales leads and opportunities to drive business growthProvide...


  • Laredo, Texas, United States Manuel Gomez III - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Manuel Gomez III - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying...


  • Laredo, Texas, United States HEB Grocery Stores Full time

    Customer Service RepresentativeHEB Grocery Stores is seeking a motivated and customer-focused individual to assist with providing excellent customer service and quality products to our community.Key Responsibilities:Package groceries and assist customers with transporting their merchandise from the store to their vehicle.Gather baskets and pick up trash...


  • Laredo, Texas, United States Powell Watson Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Service and Parts Cashier at Powell Watson Automotive Group. As a key member of our fixed operation department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesCustomer...


  • Laredo, Texas, United States Circle K Stores, Inc. Full time

    **About Circle K Stores, Inc.**We are a leading retail company seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving sales growth.**Key...