Customer Service Specialist
1 week ago
Role Summary
Utilize your exceptional interpersonal skills to create a welcoming environment for clients. At Powell Watson Automotive Group, we seek more than just a Service Advisor; we are looking for a professional who excels in customer engagement—someone who can seamlessly manage client interactions while coordinating service appointments and facilitating communication between our clients and technical staff.
Key Responsibilities
A typical day in this role may involve:
- Monitoring the progress of ongoing repair orders throughout the day, ensuring the team is informed of approvals and any delays.
- Acquiring the necessary knowledge regarding warranty coverage for each vehicle brand.
- Overseeing the journey of new and pre-owned vehicles through the reconditioning process.
- Collaborating with service vendors to ensure timely completion of necessary work.
- Managing and submitting documentation for Certified Preowned vehicles.
- Finalizing and closing service tickets, alerting management when vehicles are ready for sale.
- Aiming to meet the established performance metrics for each repair order and reconditioning turnaround time.
Compensation Structure
Compensation is determined by experience and aligns with industry standards for leading organizations.
Employee Benefits
We offer a comprehensive benefits package that includes medical and dental coverage, a 401K retirement savings plan, paid vacation, holidays, and sick leave, as well as company-sponsored continuing education and training. Our organization is committed to equal employment opportunities for all employees, promoting and compensating based on individual merit and potential for growth, without discrimination based on race, color, religion, gender, national origin, age, marital status, disability, or citizenship, along with other classifications protected by applicable laws.
About Powell Watson Automotive Group
We recognize that our employees are our most valuable asset. We treat each team member with respect and value their contributions to our success. Our commitment extends beyond ongoing training; we also reward exceptional performance through bonus and commission programs. As a family-owned and operated business, we pride ourselves on our modern facilities and our dedication to fostering employee success.
If this opportunity resonates with you, we encourage you to explore your potential with us.
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