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Customer Service Representative

2 months ago

Laredo, Texas, United States United States Cold Storage Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Account Specialist to join our team at United States Cold Storage. As a key member of our Customer Service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Process cross-docks and manage inventory levels to ensure timely delivery of products.
  • Verify inventory and notify customers of potential shortages, ensuring seamless communication and resolution.
  • Review receipts, outbounds, and charges to ensure accuracy and compliance.
  • Process hold/releases of inventory and maintain accurate records.
  • Answer phone calls and respond to customer inquiries in a professional and courteous manner.
  • Research and resolve OS&Ds (Over, Short, and Damaged) and create reports to track and analyze issues.
  • Post inbound and outbound orders, ensuring timely and accurate processing.
  • Input orders on time to be shipped on pools, maintaining efficient and organized workflow.
  • Cut logs and adjustments, ensuring accurate and up-to-date records.
  • Research customer requests and provide solutions to resolve issues.
  • Report on turn times and ensure electronic transactions are not failing, maintaining a high level of accuracy and efficiency.
  • Import and export responsibilities, ensuring compliance with regulations and company policies.
  • Promptly perform Trace requests and maintain accurate records.
Requirements
  • High School Degree preferred.
  • 1 to 3 years of experience in a related field, preferably in customer service or logistics.
  • Excellent communication skills, both written and oral.
  • PC, leadership, and planning skills helpful.
  • Experience in AS400, SAP, Word, Excel, and PowerPoint preferred.
  • Experience with warehouse paperwork preferred.
Working Conditions

The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Good arithmetic, reading, and typing skills.
  • Sit and/or stand for extended periods of time.
  • Be able to see, speak, and hear.
  • Ability to work overtime as needed.
  • May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
  • Understand and follow verbal instruction, written instruction, and company policies.
  • A starter that can work independently and coordinate with others.
  • Follow safety procedures at all times.
  • Ability to manage stress and productivity guidelines.
What We Offer

A great company with great people. Full-time employees not under contract are offered:

  • 401K and Educational Assistance after 1 year.
  • If elected, Blue Cross Blue Shield and after 90 days of service.
  • Company Life Insurance.
  • A bunch of other great perks.