Service Operations Manager
4 weeks ago
Hatchet Hall & Old Man Bar - Floor/Service Manager Position Overview
Reports to:
General Manager, Director of Operations
Exempt Position
Hatchet Hall is on the lookout for a skilled Floor/Service Manager to enhance our dynamic team. We seek an individual with at least 2 years of managerial experience in upscale dining and/or high-volume casual fine dining establishments.
Key Qualifications:
- A solid understanding of California labor regulations.
- Proficiency in Microsoft Excel.
- Familiarity with basic POS systems and a comprehensive understanding of restaurant operations.
- Recognize that effective employee management involves support and guidance rather than micromanagement.
Work Schedule:
- The selected candidate will be scheduled for 5 shifts weekly, incorporating a blend of opening and closing duties based on operational requirements.
- In case of an emergency, the candidate should be prepared to assist as a server.
Core Responsibilities:
- Conduct training for new front-of-house staff and provide ongoing training after hiring.
- Manage monthly inventory and cost of goods sold.
- Oversee the opening and closing procedures of the restaurant.
- Assist with private dining events, ensuring staff are trained and any service-related issues are documented for future reference.
- Supervise operations at Hatchet Hall while being available to support Old Man Bar during urgent situations.
- Understand essential operational tasks at OMB, including cash handling, end-of-shift reports, tip logging, and menu printing.
Desired Skills:
- The ideal candidate should demonstrate exceptional communication and leadership abilities, thrive under pressure, and uphold high service standards.
- Knowledge of bartending and spirits will be considered a significant advantage for this role.
We offer a competitive salary and the chance to work alongside a dedicated team committed to delivering an outstanding dining experience.
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