Service Operations Manager
4 weeks ago
Hatchet Hall - Floor/Service Manager Position Overview
Reports to:
General Manager, Director of Operations
Exempt Position
Hatchet Hall is in search of a skilled Floor/Service Manager to enhance our growing team. We are looking for an individual with at least 2 years of leadership experience in upscale dining service and/or high-volume casual fine dining.
Key Qualifications:
- Familiarity with California labor regulations.
- Proficiency in Excel.
- Comprehensive understanding of basic POS systems and a solid grasp of restaurant operations.
- Recognize that effective employee management involves proactive support rather than micromanagement.
Work Schedule:
- The selected candidate will be scheduled for 5 shifts per week, including a combination of opening and closing shifts based on operational needs.
- In case of an emergency, the candidate should be prepared to assist as a server.
Core Responsibilities:
- Conduct training for new front-of-house staff and provide ongoing training post-hire.
- Manage monthly inventory and cost of goods sold.
- Oversee the opening and closing procedures of the restaurant.
- Assist with private dining events, ensuring staff are well-trained and addressing any service-related issues or improvements in post-event notes.
- Supervise operations at Hatchet Hall while being available to support Old Man Bar during unforeseen circumstances.
- Maintain knowledge of basic operational systems at OMB, including cash handling, end-of-day procedures, and menu management.
Essential Skills:
- The ideal candidate should demonstrate outstanding communication and leadership abilities, thrive under pressure, and uphold exceptional service standards.
- Knowledge of bartending and spirits will be considered a valuable asset for this role.
In return, we offer a competitive salary package and the chance to collaborate with a dedicated team focused on delivering an extraordinary dining experience.
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