Operations Manager
20 hours ago
As an Operations Manager at Marriott, you will play a crucial role in supporting the successful execution of all operations in the hotel operations departments. This includes Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Your primary responsibility will be to manage staff, ensure that standards and procedures are being followed, and lead specific teams to meet or exceed property goals.
Key Responsibilities- Supporting Operations Team: Ensure that goals are being translated to the team as they relate to guest tracking and productivity.
- Understand employee and guest satisfaction results and communicate game plans to address need areas and expand on the strengths.
- Assist in ensuring that the team has the capabilities to meet expectations.
- Lead by example demonstrating self-confidence, energy, and enthusiasm.
- Assist employees in understanding guests' ever-changing needs and expectations, and exceeding them.
- Supporting Property Operations Function(s): Follow property-specific second effort and recovery plan.
- Publish all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards, and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
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