Front Desk Lead

2 weeks ago


Portland, Oregon, United States Scenthound Full time
About the Position

The Front Desk Lead is a key role at Scenthound, focused on delivering exceptional service to every dog parent and educating them on all things Scenthound. This position requires a sales background and confidence, as well as customer service experience and computer/technology proficiency. A passion for dogs and dog health & wellness is a must.

Key Responsibilities
  • Drive membership sales through dog health and wellness education
  • Drive key performance indicators - average ticket price and rebook ratio - through memberships, services, add-ons, and retail sales
  • Develop membership leads; Follow up with potential members
  • Answer phone calls, schedule customer appointments, manage customer profiles and records
  • Manage cash drawer - responsible for daily cash handling
  • Manage customer expectations; Resolve customer concerns; Retain memberships
  • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
Requirements
  • Confidence in selling services and products
  • Ability to connect with customers (both canine and human) and provide outstanding customer service
  • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
  • Effective communication with team members and dog parents (in person and on the phone)
  • Independently solve problems using Scenthound values and culture as a guide
  • Attention to detail
  • Time-management; Scheduling appointments efficiently
  • Accountability; hold oneself and others to Scenthound standards and deliver an exceptional customer service

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