IT Support Specialist

1 week ago


Irving, Texas, United States CornerStone TTS Full time
Job Summary

We are seeking a skilled IT End User Support Technician to join our team at CornerStone Technology Talent Services. As a key member of our support team, you will provide high-quality technical support to end-users in our Irving and West Texas locations.

Key Responsibilities
  • Provide break-fix support for laptops, desktops, tablets, and associated hardware peripherals.
  • Manage large-scale office moves and IMAC support activities.
  • Offer support for Operating System issues, MS Office suite, and other business applications.
  • Troubleshoot imaging devices (printers, scanners, MFDs) and manage access-related issues, including smart card, password, and security concerns.
  • Provide support for mobility devices (iOS/iPhones/iPads).
  • Offer VIP and home-based office support as needed.
  • Maintain and manage the ticket queue in the remedy system to ensure timely resolution within the defined service levels.
  • Coordinate with vendors for end-user hardware maintenance and warranty repairs.
  • Provide on-site IT support for events and disaster recovery activities.
  • Ensure compliance with security controls, access reviews, and risk assessments.
  • Provide on-call support outside business hours on a rotational basis.
Requirements

We are looking for a professional with a minimum of 5 years of technical experience, who is customer service-oriented and can provide high-quality, timely technical support to end-users.



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