Point of Sale Associate, Kailua-Kona

1 month ago

KailuaKona, Hawaii, United States KTA Super Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Point of Sale Clerk to join our team at KTA Super Stores in Kailua-Kona. As a Point of Sale Clerk, you will be responsible for ensuring customer satisfaction by maintaining accurate pricing and providing exceptional customer service.

Key Responsibilities
  • Promptly and courteously greet, thank, and assist all customers.
  • Verify prices and make necessary corrections on items that are scanning incorrectly or not scanning at all.
  • Perform validation procedures and shelf label audits, reporting errors and discrepancies to Buyers.
  • Print, sort, and hang shelf labels and shelf talkers, as well as make and display signs for various displays.
  • Enter and log all In-Store specials and other ADD/CHANGE items.
  • Print, review, sort, copy, distribute, file, and clear miscellaneous reports.
  • Conduct daily Country of Origin (C.O.O.L.) inspections for the Produce and Meat Departments.
Additional Responsibilities
  • Answer phone calls and assist co-workers and customers as needed.
  • Assist co-workers with Web Store specials and the use of Symbol and Palm units.
  • Calculate, distribute, and file various reports.
  • Perform and transmit weekly 99 talker audits.
  • Deface and red tag deleted or purged items.
  • Perform quarterly back-up of all Hobart scales.
  • Clean and maintain display shelves.
  • Prepare sales floor and assist departments with inventory.
  • Assist other departments as needed.
Customer Service Expectations
  • Greet all customers with a friendly smile and make face-to-face eye contact.
  • Help all customers by listening and paying attention, being courteous, knowledgeable about product location, services offered, and store hours, and offering alternatives if a product is out of stock.
  • Personalize the customer shopping experience by making small talk, offering meal suggestions, explaining current store promotions, and thanking customers.
Working Conditions
  • Work indoors with a high volume of customers and co-workers, potentially in cold and dusty conditions.
  • Occasionally work in cold temperatures when performing price changes in the Frozen Foods section or around fumes from marker pens when making signs.
  • Seldom work in hot and humid temperatures when performing inventory in the store warehouse or around fumes and noxious odors from various products and cleaning agents.
Equipment Use
  • Frequently use a computer terminal, printer, and Xerox machine to process reports, print signs, and communicate with vendors, buyers, and inventory clerks.
  • Occasionally use a cash register to verify prices, scissors, paper cutter, and laminating sheets when working with signs and shelf labels, and feather duster, paper towels, broom, dust pan, and cleaners to maintain cleanliness of shelves.
Mental, Physical, and Communication Demands
  • Continuously need to concentrate well, be fully alert and accurate, and prioritize tasks to maximize productivity and efficiency.
  • Frequently need to handle, use fingers, and corrected vision when performing all job duties, stand, walk, bend, squat, kneel, crouch, and reach to clean shelves, hang labels and signs, and climb ladder and balance to change shelf labels and clean shelves.
  • Occasionally need to lift and carry up to 30 lbs. when transporting products from shelf to cart.

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