IT Support Specialist
3 weeks ago
Naniq Global Logistics - Kailua-Kona is seeking a skilled IT Support Specialist to provide technical assistance to internal staff and ensure the smooth operation of technology systems.
Key Responsibilities:
- Respond to IT helpdesk tickets and provide first-level support for hardware, software, and network issues.
- Diagnose and resolve technical issues, escalating more complex problems to senior IT staff or third-party vendors.
- Install, configure, and maintain hardware, including desktops, laptops, printers, and mobile devices.
- Support operating systems and application software (e.g., Windows, Office 365, logistics software).
- Provide remote or on-site support to field locations and offices.
Requirements:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
- 2+ years of experience in IT support or a similar role.
- Experience in a logistics, supply chain, or transportation environment is a plus.
- Proficient in Windows operating systems, Office 365, and network technologies.
- Strong problem-solving abilities and attention to detail.
- Excellent communication skills, with the ability to explain technical issues to non-technical staff.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Willingness to travel up to 20% of the time to support field locations.
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