Patient Access Representative

7 days ago


Saginaw, Michigan, United States Ochsner Health Full time
Job Summary

Ochsner Health is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that patients receive high-quality care by providing exceptional customer service and ensuring that all necessary information is collected and processed efficiently.

Key Responsibilities
  • Provide Excellent Customer Service: Respond to patient inquiries, resolve issues, and provide information about our services and policies in a professional and courteous manner.
  • Collect and Process Patient Information: Gather and verify patient demographic and financial information, including insurance details and payment information.
  • Schedule Appointments: Coordinate patient appointments, including scheduling, rescheduling, and canceling appointments as needed.
  • Prepare Patients for Exams: Explain procedures, obtain necessary consent, and prepare patients for exams and procedures.
  • Maintain Accurate Records: Ensure that all patient records are accurate, up-to-date, and compliant with regulatory requirements.
Requirements
  • Education: High school diploma or equivalent required; medical assistant training program preferred.
  • Experience: Related experience in a clinic or medical office setting preferred.
  • Certifications: Basic Life Support (BLS) certification from the American Heart Association required; certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.

Duties performed routinely require exposure to blood, body fluid, and tissue. The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.



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