Automotive Service Director
7 days ago
Hart to Heart Ambulance Service Inc is seeking a highly skilled and experienced Fleet Maintenance Manager to lead our team of automotive technicians and staff. As a key member of our senior leadership team, you will be responsible for promoting and maintaining a positive culture among your team, while ensuring that our fleet vehicles are properly maintained and compliant with industry standards.
Key Responsibilities- Manage the development and implementation of service operational procedures, policies, programs, systems, and training.
- Direct all aspects of incoming service and preventative maintenance tickets, ensuring timely and efficient resolution.
- Proactively manage preventative maintenance schedules, repair, and safety bulletin process to minimize downtime and ensure customer satisfaction.
- Recruit, hire, train, manage, and develop service technicians to ensure they have the skills and knowledge needed to excel in their roles.
- Handle escalated concerns that fall outside the service technicians' responsibility, providing guidance and support as needed.
- Promote professional growth opportunities with technicians, tracking and benchmarking training deadlines to ensure they are meeting their full potential.
- Manage parts inventory, ensuring that we have the necessary supplies to maintain our fleet vehicles.
- Lead and coach team members to work together, assigning daily distribution of service tickets and setting clear and measurable objectives for the team.
- Through our Lean Daily Management (LDM) process, you will produce a daily game plan for team member workflow and set clear and measurable objectives for the entire team.
- Hold periodic meetings with maintenance staff to seek input and foster relationship building, ensuring that everyone is aligned and working towards common goals.
- Manage human resource administration, including payroll, scheduling, and paperwork, ensuring that all tasks are completed accurately and on time.
- Collaborate with Human Resource for support on personnel concerns, ensuring that we are providing a positive and supportive work environment for all employees.
- 5+ years of experience in the automotive service industry, including at least 3 years managing a large-scale fleet operation or dealership.
- Strong operational management skills, with the ability to motivate a team to achieve a goal.
- Strong customer focus, with the ability to ensure that customer service levels are held to high standards.
- Strategic thinker, with the ability to develop and implement effective solutions to complex problems.
- Effective team builder and selector/developer of talent, with the ability to recruit, hire, train, and develop service technicians.
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Automotive Service Director
6 days ago
Philadelphia, Pennsylvania, United States Hart to Heart Ambulance Service Inc Full timeAbout the RoleHart to Heart Ambulance Service Inc is seeking a highly skilled and experienced Fleet Maintenance Manager to lead our team of automotive technicians and staff. As a key member of our senior leadership team, you will be responsible for promoting and maintaining a positive culture among your team, while ensuring that our fleet vehicles are...
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