Field Service Specialist

2 months ago


Holts Summit, Missouri, United States Huber Technology Inc Full time
Job Summary

Huber Technology Inc is seeking a highly skilled Field Service Specialist to provide professional service and support for our customers by performing field service installations, start up, repair and maintain HUBER wastewater equipment. The ideal candidate will work within the guidelines established by the Director of Service and/or President and will follow established procedures when representing Huber Technology.

Duties and Responsibilities
  • Install, calibrate, configure, test, maintain, evaluate, troubleshoot, pre-commission, commission and repair as necessary, wastewater equipment manufactured by Huber Technology, including pumps, motors, valves, polymer stations, etc.
  • Perform scheduled maintenance or repair of the equipment and all other associated equipment
  • Perform unscheduled maintenance or repair of the equipment and all other associated equipment
  • Perform installation of the equipment at customer sites as well as conducting pre-installation assistance
  • Review blueprints, plans, specifications and other customer documentation to prepare for startup or service.
  • Provide on-site training of customer personnel to Huber Technology standards.
  • Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.
  • Work with engineering, project management group, spare parts group and management to resolve escalated problems
  • Provide written reports to the Director of Service on all activities carried out on site and complete all required documentation in a timely manner.
  • Provide expense reports to the Director of Service on all expenses occurred out on site and completes all required documentation in a timely manner.
  • Make technical recommendations to maintenance technicians and or treatment plant operators.
Additional Skills and Abilities
  • Must have attitude and aptitude to develop a high level of customer service skills, as well as the ability to respond quickly to service calls with good time management and planning
  • Must be motivated and fast-paced personality with serious work ethic
  • Must work effectively with little or no supervision once trained/onboarded
  • Take responsibility to physically be able to perform the job requirements
  • Able to read, write and have good oral communications skills in English, other languages a plus
  • Computer ability should be proficient for producing required reports
  • Must maintain a valid Driver's License to drive rental vehicles & able to pass a DOT physical for driving fleet vehicles as required, a CDL is not required
  • Must be able to drive a forklift or able to be trained
  • Ability to travel – Road Warrior –via whatever method required (up to 100%) United States and Canada
  • Maintain company provided equipment, tools and or fleet vehicle as per company policy.
Physical Demands

The physical demands described here are representative of those that expected by an employee to be able to successfully perform the essential functions of this Field Service Specialist role:

  • Moderate to occasional heavy physical demand with exposure to dust in warehouse, hot and cold climates, inside and outside exposure when on the job, odors and noise may also be present.
  • Routinely moves, carries or lifts 25-50+ pounds such as required tools, laptops, PPE and suitcase
  • Regularly required to stand, reach, bend, squat, push, pull and move about the facility or job-site
  • Walk or stand at least 8+ hours per day, often ascends/descends ladders or steps on job-site or stairs/steps boarding or de-boarding airplanes.
  • Sit for flights or automobile or boat trips as required
  • Able to use hands and able to follow safety guidelines, for both mechanical tools, manual tools, and computer entry.
  • Good hearing and vision are important to the Field Specialist's safety on the job
  • Consistent attendance due to advance planning & sometimes tight schedules and flight bookings required to meet the needs of our customers and job budgets – some weekend travel, late or early flights may be required due to weather, customer needs or delays at Airports
  • Due to wastewater environment on site visits, must keep inoculations current as recommended for employee safety when on customer sites and at facilities


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