Field Service Technician
3 weeks ago
Job Summary:
We are seeking a skilled Field Service Engineer to provide maintenance, repair, and installation assistance for CNC machine tools. The ideal candidate will have technical expertise and excellent customer service skills to ensure our clients receive top-notch support and solutions.
Key Responsibilities:
- Provide on-site and remote maintenance, repair, and installation assistance for CNC machine tools.
- Create and update technical documentation.
- Develop and analyze service-related reports.
- Collaborate with customer service engineers, offering assistance and training on new product lines.
- Build and maintain strong communication and customer service relationships.
- Manage difficult customer situations positively, respond promptly to needs, and solicit feedback for service improvement.
- Perform other duties as assigned.
Requirements:
- Bachelor's or Associate's degree in a technical field preferred.
- 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Experience with CNC machines, particularly Fanuc, Mitsubishi, and/or Siemens controls, is a plus.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.
- Basic computer skills, including proficiency in MS Word, Excel, and Outlook.
- Adaptability to changes in the work environment, with the ability to manage competing demands and unexpected events.
- Will to travel up to 80% in a multi-state region; travel may be by driving or flying.
About GPAC:
GPAC is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Equal Opportunity Employer:
GPAC is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are an affirmative action employer. We do not discriminate on the basis of race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
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