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Field Service Technician

1 month ago

Lee's Summit, Missouri, United States Manitowoc Co. Full time
Job Title: Field Service Technician

Join Manitowoc Co. as a Field Service Technician and take on the challenge of troubleshooting and repairing heavy equipment in the field. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our equipment is running smoothly and efficiently.

Key Responsibilities:
  • Troubleshoot problems on various pieces of equipment based on customer explanations
  • Diagnose issues using knowledge of hydraulics and electronics repair
  • Operate hand tools and equipment
  • Initiate ordering of necessary parts to make repairs
  • Complete required paperwork
  • Check that all functions are correct
  • Check for leaks and loose fittings
  • Check that tolerances and torque specs are correct
  • Test pressures and record them on the test sheet
  • Communicate with supervisor when there are problems on a job
  • Assist in scheduling daily tasks and promote future work to meet utilization requirements
  • Have direct customer interaction and communication
  • Make recommendations for changes in procedure or job functions that are considered to be in the general interest
  • Perform other job-related duties assigned by management
Requirements:
  • Class A commercial driver's license (CDL) clear of major violations or repeat minor violations
  • Strong mechanical aptitude - technical understanding of hydraulics, electrical, and primary functions of a broad range of equipment used in our industry
  • Knowledge of basic hydraulics and 12-volt electrical systems
  • Knowledge of wiring stop/start systems and ability to use programmer
  • Knowledge of sizes of fittings and hydraulic hoses
  • Able to operate saw for cutting steel
  • Able to operate plasma cutter
  • Able to use oxygen/acetylene torch
  • Ability to adjust pressures and reliefs
  • Basic math skills
  • Ability to read and understand electrical and hydraulic schematics
  • Mechanical design and/or practical experience in hydraulics, structural, or mechanical layout
  • High level of Mechanical Aptitude: Ability to understand fundamentals of mechanical systems as related to the commercial truck industry
  • Technical college degree desired, or structured on-the-job training program successfully completed
  • 2 years' experience in field service of heavy equipment
Health and Safety Requirements:
  • Perform job functions in a safe manner
  • Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed
  • Know and follow established job specific and facility wide safety and health procedures and rules
  • Actively participate in safety and health training and demonstrate competency based on training received
  • Bring safety and health issues, unsafe acts, and safety suggestions to management's attention or correct those you can
  • Have the ability to obtain a DOT card
Working Conditions:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be required to work in an environment with exposure to elements such as extreme temperatures and various weather conditions, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. While performing the duties of this job, the employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. There is frequent lifting and/or moving of up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception, and ability to adjust focus.