Field Service Specialist

2 months ago

Holts Summit, Missouri, United States Huber Technology Inc Full time
Job Summary

Huber Technology Inc is seeking a highly skilled Field Service Specialist to provide professional service and support for our customers by performing field service installations, start-up, repair, and maintenance of HUBER wastewater equipment. The ideal candidate will have a strong background in industrial-mechanical repair and be able to work independently with minimal supervision.

Key Responsibilities
  • Install, calibrate, configure, test, maintain, evaluate, troubleshoot, pre-commission, commission, and repair as necessary, wastewater equipment manufactured by Huber Technology, including pumps, motors, valves, polymer stations, and other associated equipment.
  • Perform scheduled and unscheduled maintenance or repair of equipment and associated equipment.
  • Conduct on-site training of customer personnel to Huber Technology standards.
  • Build customer relationships in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.
  • Work with engineering, project management, spare parts, and management teams to resolve escalated problems.
  • Provide written reports to the Director of Service on all activities carried out on-site and complete all required documentation in a timely manner.
  • Provide expense reports to the Director of Service on all expenses incurred on-site and complete all required documentation in a timely manner.
Requirements
  • An Associate's Degree in a technical field or equivalent mechanical-industrial repair/service work experience, minimum 1-2 years in a related field or an equivalent combination of education and experience.
  • Wastewater experience a plus.
  • Must have a strong attitude and aptitude to develop a high level of customer service skills, as well as the ability to respond quickly to service calls with good time management and planning.
  • Must be motivated and fast-paced with a serious work ethic.
  • Must work effectively with little or no supervision once trained/onboarded.
  • Take responsibility to physically be able to perform the job requirements.
  • Able to read, write, and have good oral communication skills in English, other languages a plus.
  • Computer ability should be proficient for producing required reports.
  • Must maintain a valid Driver's License to drive rental vehicles and able to pass a DOT physical for driving fleet vehicles as required, a CDL is not required.
  • Must be able to drive a forklift or able to be trained.
  • Ability to travel - Road Warrior - via whatever method required (up to 100%) United States and Canada.
  • Maintain company-provided equipment, tools, and/or fleet vehicle as per company policy.
Physical Demands

The physical demands described here are representative of those that are expected by an employee to be able to successfully perform the essential functions of this Field Service Specialist role:

  • Moderate to occasional heavy physical demand with exposure to dust in warehouse, hot and cold climates, inside and outside exposure when on the job, odors, and noise may also be present.
  • Routinely moves, carries, or lifts 25-50+ pounds such as required tools, laptops, PPE, and suitcase.
  • Regularly required to stand, reach, bend, squat, push, pull, and move about the facility or job-site.
  • Walk or stand at least 8+ hours per day, often ascends/descends ladders or steps on job-site or stairs/steps boarding or de-boarding airplanes.
  • Sit for flights or automobile or boat trips as required.
  • Able to use hands and able to follow safety guidelines, for both mechanical tools, manual tools, and computer entry.
  • Good hearing and vision are important to the Field Specialist's safety on the job.
  • Consistent attendance due to advance planning and sometimes tight schedules and flight bookings required to meet the needs of our customers and job budgets - some weekend travel, late or early flights may be required due to weather, customer needs, or delays at Airports.
  • Due to wastewater environment on-site visits, must keep inoculations current as recommended for employee safety when on customer sites and at facilities.

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