Customer Service Representative
5 days ago
Fidelity Investments is seeking a talented Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, helping them achieve their financial goals.
This is a full-time hourly phone position that requires a consistent balance of remote and on-site participation in our Regional Center location. You will assist with a broad range of customer needs, including answering questions about account balances, helping with withdrawals, and providing resources. We commit to investing in your growth and development, strengthening your skills and experiences to advance your career at Fidelity.
The Customer Service role is similar to Entry Level Customer Service, Call Center Representative, and Customer Support Representative roles. You will work closely with a cohort of associates who are also beginning their careers in customer service, training to become a Financial Customer Associate within the first six months. You will progress to more sophisticated calls and/or digital channels, developing and honing your skills.
As a Customer Service Representative, you will deliver outstanding customer service and communication via voice or digital channels. You will be passionate about helping people, dedicated to continual learning, and committed to providing exceptional service. You will also be adaptable, flexible, and able to handle a variety of situations and conversations.
We offer a range of benefits, including Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) with match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.
Join us at Fidelity Investments and discover a career that positively impacts people's lives, including yours. We value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process.
We invite you to explore our career opportunities and find your place at Fidelity Investments. We are an equal opportunity employer and believe in building an enduring culture of inclusion and belonging.
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