Customer Service Representative

3 hours ago


Cincinnati, Ohio, United States Western & Southern Life Full time
Job Title: Customer Service Representative

At Western & Southern Life, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to client inquiries and concerns via phone, email, or online chat
  • Provide professional and courteous service, including diffusing escalated clients
  • Proactively seek resolution to client issues and use solid judgment in recognizing the need to escalate situations to management
  • Maintain accurate information and documentation in Salesforce Customer First Platform
  • Utilize multiple administration systems to service clients

Requirements:

  • High School Diploma or equivalent
  • Proven experience handling and effectively resolving client problems
  • Strong customer service skills and ability to work in a demanding environment
  • Excellent verbal and written communication skills
  • Ability to prepare professional correspondence

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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