Customer Service Representative

4 weeks ago


Cincinnati, Ohio, United States Fidelity Investments Full time
Job Overview

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our valued clients, answering inbound phone calls, and supporting their financial needs.

Key Responsibilities
  • Provide personalized support to clients, addressing their inquiries and concerns in a timely and professional manner.
  • Develop and maintain a deep understanding of Fidelity's products and services, enabling you to effectively assist clients with their financial needs.
  • Work collaboratively with internal teams to resolve complex client issues and provide seamless support.
  • Stay up-to-date with industry developments and regulatory requirements, ensuring compliance with all relevant laws and regulations.
What We Offer

As a Customer Service Representative at Fidelity Investments, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer a comprehensive benefits package, including health insurance, 401(k) matching, and tuition reimbursement, to name a few.

In addition, you will have access to our industry-leading training programs, which will equip you with the knowledge and expertise needed to succeed in this role. Our hybrid working model allows for a balance of onsite and offsite work, providing flexibility and work-life balance.

Requirements
  • Aptitude for learning and adapting to new concepts and technologies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Why Join Fidelity?

Fidelity Investments is a leader in the financial services industry, with a commitment to building a diverse and inclusive workforce. We offer a range of opportunities for growth and development, as well as a comprehensive benefits package and a supportive work environment.

Join our team and be part of a company that values honesty, integrity, and the safety of our associates and clients. Apply now to become a Customer Service Representative at Fidelity Investments and start your career in the financial services industry.



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