Customer Engagement Specialist

1 week ago


Tuscaloosa, Alabama, United States Alabama Credit Union Full time
Position Overview

At Alabama Credit Union, we prioritize the satisfaction and growth of our employees. We foster a workplace that emphasizes learning, career advancement, and community involvement.

The role of the Member Experience Representative is crucial in delivering exceptional service to our members in the Tuscaloosa region. This position is centered around customer interaction, where you will play a key role in welcoming new members to Alabama Credit Union by assisting them in opening accounts and building lasting relationships.

Your responsibilities will include:

  • Facilitating account openings and guiding members through their financial transactions, including deposits, withdrawals, and loan requests.
  • Providing information on various products and services to meet the financial needs of our members.
  • Ensuring accuracy and efficiency in all transactions, including cash handling and processing payments.

We seek individuals who thrive in a dynamic environment and possess strong attention to detail. If you are passionate about helping others and excel in customer service, this role may be an excellent fit for you.

Qualifications:

Minimum Requirements: High school diploma or equivalent, proven customer service experience, cash handling proficiency, and strong computer skills, including familiarity with Microsoft Office and web applications.

Preferred Qualifications: One to three years of relevant experience; bilingual abilities (Spanish) are advantageous.

Interpersonal Skills: This role requires significant interaction with others, necessitating excellent communication skills, discretion, and the ability to resolve conflicts effectively.

Physical Requirements: The position involves various physical activities, including sitting, standing, and using standard office equipment. Occasional lifting of supplies may be required.



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